De Soutter Medical

Case Study

desoutter-01

De Soutter Medical

Who are they?

Founded in 1990, De Soutter Medical are the world’s leading manufacturer of powered surgical instruments, specialising in the development, production and worldwide distribution of powered instruments for surgical procedures.

The company strive to offer customers an extensive range of high quality products which are technically innovative, whilst providing long-term value. De Soutter Medical produce a range of over 800 products whilst focusing on providing high quality customer service.

As well as manufacturing and selling medical equipment, De Soutter Medical also manage the repair, maintenance and warranty of their products.

As well as manufacturing and selling medical equipment, De Soutter Medical also manage the repair, maintenance and warranty of their products. Previously this was managed using an independent service module separate from their core ERP system.

This system offered limited functionality in areas such as contract management, asset tracking, repair management and reporting.

The Problem

Limited Functionality

“Our Warranties, Service and Repairs for Sage 200 module would meet their requirements and give them the functionality which their business processes demanded.”

The Solution

Warranties, Service and Repairs

Following a full evaluation of the unique processes undertaken by De Soutter Medical we identified that our Warranties, Service and Repairs for Sage 200 module would meet their requirements and give them the functionality which their business processes demanded.

We were able to customise the module to fit in with De Soutter’s existing processes, adapting the software to suit their requirements, rather than forcing procedures to change.

This gave De Soutter the functionality to manage their warranty and repair system whilst operating in the manner which best suited their business.

“With Eureka Solutions’ Warranties, Service & Repairs for Sage 200 module we are able to have our repairs system fully integrated within Sage 200, creating a system that includes our contract management, asset tracking and repairs – all in one place.

Eureka Solutions customised the module to completely fit with our business, providing one easy-to-use system, streamlining our processes, centralising our data and eliminating duplication of data entry.”

Charlie Cowpe | Systems Manger | De Soutter Medical

“Eureka Solutions customised the module to completely fit with our business, providing one easy-to-use system, streamlining our processes, centralising our data and eliminating duplication of data entry.”

The Result

Full Warranty, Service and Repair Management

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