EXTENDING NETSUITE WITH SUITE APPS

Tuesday 23rd January at 10.00am

Eureka Solutions Warranties, Service and Repairs (WSR) SuiteApp simplifies the process of managing repairs and servicing of goods under warranty. WSR means you can streamline the management of multiple warranty contracts for customers.

This SuiteApp manages assets with or without serial numbers, allowing for easy change of ownership and/or location, and is completely integrated within NetSuite. Warranties Service and Repairs data is available throughout the NetSuite business process.

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CONFIGURE FOR YOUR BUSINESS

As there is no typical way businesses record repairs and warranties, the module has been designed to be configurable for your company’s specific terminology and requirements.

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FULL REPAIR HISTORY TRACKING

A log of the assets’ repair history over time is created and multiple repairs can be logged and tracked for a single item. Information such as repair category and priority can be added to the repair.

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CREATE ESTIMATES

Estimates can be created for repairs outlining cost of parts and labour. These estimates can then be printed or emailed to the customer.

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ASSIGN REPAIRS TO PERSON OR A SUBCONTRACTOR

Repairs can be assigned to a specific person or a subcontractor identified on the vendor record.

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CUSTOMER SPECIFIC PRICING

Integrates with NetSuite’s pricing structure to allow for specific customer pricing on both parts and labour.

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CREATE A JOB CARD

A job card can be created and sent to the engineer who is carrying out the repair.

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REPORTS

All data resides in NetSuite therefore, in addition to the amendable standard reports available, users can also create their own reports within NetSuite.

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SCHEDULE ENGINEERS

Use the NetSuite diary functionality to schedule engineers to both repairs and servicing jobs allowing you to better utilise your staff.

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MULTIPLE CONTRACTS PER CUSTOMER

Each customer can have multiple contracts set up against them for different products, or a single contract with multiple assets.

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CHANGE OWNERSHIP OF ASSETS

If an asset moves between locations this can be tracked and amended in the system.

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AUTOMATICALLY GENERATE RENEWAL NOTICES

Renewal letters for contracts that are due to expire can be automatically generated, with the date of expiry and the cost to renew shown.

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CREATE A WARRANTY WITH SALE

An item can be set up with a warranty at the point of fulfilment.

Call 01355 581 960 to get in touch and start your own process or

WHY CHOOSE US AS YOUR NETSUITE PARTNER

Eureka Solutions is an experienced NetSuite partner and we have been successfully implementing NetSuite projects throughout the UK since 2012. We have twice been awarded the coveted NetSuite 5 Star Partner Award in recognition of our proven ability to implement NetSuite systems for a range of businesses in different industries. Our wealth of experience implementing cloud based business solutions means that we have the tools needed to help companies overcome their challenges and enable them to be more efficient, saving them time and money.

Why choose us

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Find out how Eureka Solutions can help with your NetSuite needs.Call us on 01355 581 960 or contact us below:

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