Eureka Solutions (Scotland) Ltd (“we” or “us””) are committed to protecting and respecting your privacy.
For the purpose of the data protection legislation, the data controller is Eureka Solutions (Scotland) Ltd of West Point House, 5 Redwood Place, Peel Park, East Kilbride, G74 5PB and our nominated representative for this purpose is Alistair Livingstone.
This policy applies to the processing of personal data relating to customers, prospects, suppliers, business partners, vendors and other end users, the extent of which is determined and controlled by us in our sole discretion.
Our websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Your use of a third-party site or app may result in the collection, processing, or sharing of information about you, depending on the site or app. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We strongly encourage you to read these policies before you submit any personal data to these websites.
Through your interaction with us, we may collect and process the following data about you for specific and lawful purposes:
When you visit our website(s) we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
We may use third-party web analytics services on our websites, such as Google Analytics. These providers use cookie-related technologies to help us analyse how users use the websites, including by noting the third-party website from which you arrive. The information collected will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the sites. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser.
Where you are using some of our addon products, we may collect information on which addons are installed on your system and which are enabled where you have given us consent to do so through the Eureka Control Panel. However this is statistical data about the usage of our products only and does not identify any individual.
Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect about you. We implement a variety of security measures to maintain the safety of your personal information when you submit, or access your personal information.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or business partners. Our business partners include
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website(s), you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We may use information held about you in the following ways:
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We do not sell your personal information to any third parties; however, we may share your personal information with third parties as follows:
You have the right to access personal information held about you and to have your personal data rectified if it is inaccurate or incomplete. You may request access to the data held about you and correct the personal information we hold about you by contacting us at email@example.com.
We will normally comply with your data access request at no cost. However, if the request is manifestly unfounded or excessive, or if it is repetitive, we may contact you requesting a fee. The fee will be determined at the relevant time and will be set at a level which is reasonable in the circumstances. Before we provide personal information to you, we may require you to verify your identity by providing us with identification documentation.
We will respond to your access request without delay and at least within 30 days. Where requests are complex or numerous, we may contact you to inform you that an extension of time is required. The maximum extension period is two months.
You have the following rights in relation to the personal data we hold about your under data protection law:
You have the right to have any inaccurate personal data that we hold about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of your personal data without undue delay, for example where the personal data is no longer necessary in relation to the purposes for which it was collected or processed, if you withdraw consent to consent-based processing, if the processing is for direct marketing purposes; or where the personal data has been unlawfully processed. However, there are exclusions of the right to erasure, including where processing is necessary for compliance with a legal obligation or for the establishment, exercise or defence of legal claims.
You have the right to ask us not to process your personal data for direct marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to object to such processing by checking certain boxes on the forms we use to collect your data. You can also choose to change your marketing choices at any time by contacting us at firstname.lastname@example.org. Please note that if you do opt-out of receiving marketing- related emails from us, we may still send you important administrative messages, and you cannot opt-out from receiving account-related or other administrative messages.
Where the legal basis for our processing of your personal data is:
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
Our website, products and services are all directed to people who are at least 13 years old or older. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information as quickly as possible.
Last Updated: May 2018